Get Started: Adult Lessons

Terms and Conditions: July 2021

Lesson Details

Lessons are offered online, for individual learners & last for 30 minutes. Lessons are purchased in blocks of 10 for a fee of £240. The fee also includes an optional 15-minute consultation with the teacher before lessons begin.

Before lessons start, you will receive an invoice and a link to sign up to our payment site. Once payment has been received, you will be paired with an appropriate instrumental specialist and offered a free consultation and opportunity to arrange lesson dates. Lesson dates cannot be booked until payment has been made in full.


To maximise progress, lessons are designed to be delivered on a weekly basis but specific dates will be agreed between the teacher and learner.  Lesson dates/times for the 10-lesson block will be booked in advance, ideally taking place at the same time each week. Blocks of 10 lessons must be delivered within a 4-month period, from the date of the first lesson and will usually be scheduled during term time. 

 

Lessons will be delivered online, via Zoom. We recommend that all learners read our Code of Conduct for Professionals and Learners. 

At the end of the initial 10-lesson block, learners can stop tuition and no further fees will be due. However, we hope that your musical journey will continue beyond the initial 10 lessons. Towards the end of your 10-lesson block we will contact you to ask if you would like to continue learning on an ongoing basis.

Ongoing Tuition (continuing beyond initial 10-week block of lessons) 

If you decide to continue your lessons, lessons will continue to be provided from one term to the next and you will receive an invoice each term until you tell us that lessons are no longer required.  

 

We will offer 30 online lessons during the 38-week school year and you will receive an invoice at the beginning of each term, usually in September, January and April.

 

Payment
Fees are payable in advance before your first 10-week block of lessons, your lesson link will not be sent until payment has been made. 


Invoices for ongoing tuition will be sent to you at the beginning of each term and payment is due within two weeks of receiving your invoice.  If payment is not received, following a reminder and with a revised deadline, regrettably we will have to stop your tuition. If you’re having difficulty paying please contact us to discuss how we might be able to help.

 

Please note that Brighton & Hove Music & Arts/East Sussex Music cannot be responsible for technical problems on the learner's side that may affect delivery of the lesson. A refund or credit will not be offered for lessons missed due to these circumstances.

 

Where reasonable notice (of a minimum of 48 hours before the scheduled lesson time) is given, we will do our best to re-schedule lessons. If 48 hours’ notice is not received or if it is not possible to reschedule within the stated 4-month period, we are unable to refund or credit missed lessons.

 

Brighton & Hove Music & Arts/East Sussex Music reserves the right to renew fees, terms and conditions periodically and without notice.

 

Ending your contract
If your wish to stop lessons, please let us know by emailing withdraw@brightondome.org by the date below: 

  • 1st December to stop at the end of the autumn term (late December)

  • 1st March to stop at the end of the spring term (late March/early April)

  • 1st July to stop at the end of the summer term (late July)

 

We cannot accept verbal notification to end your contract and you will be charged a late withdrawal fee equivalent to half a term's fee if notice to withdraw is not received by the above dates. This does not entitle you to any lessons, as it is a late-notice charge.  The reason we set these withdrawal dates is that Teachers' schedules are prepared at the end of each term in preparation for the following term.

 

If lessons have already begun in a term and at least one lesson has been attended, the full term's fee is payable.

Privacy Statement
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. To read our organisation’s full privacy statement please visit https://brightondome.org/privacy_policy/

Code of Conduct


Professional Expectations for Teachers
All teachers will use their brightondome.org emails addresses or another secure password protected platform to arrange online lessons using Zoom.

Teachers will wear their BDBF ID badge when providing online lessons.

Teachers should create an environment that responds to the individual learner’s needs and supports learning whilst being aware of their wider well-being.

Teaching will take place in an appropriate space.

Teachers will create a secure space for learners to wait before the lesson begins and ensure that once a lesson has started no additional attendees can gain access. 

Teachers will not use any internal or external recording facility to record any part of the lesson without prior agreement from the learner.

Teachers reserve the right to terminate a lesson if there is inappropriate conduct or activity that causes concern.


Support for Learners
To get the most from your lessons, they should ideally take place in an appropriate environment that is free from interruption. 

We would ask that learners do not use any internal or external recording facility to record any part of the lesson without prior agreement from the teacher.

The safety and well-being of all our staff and learners is a priority. Aggressive or offensive language/behavior towards staff will not be tolerated and may lead to the lesson being terminated. Refunds will not be offered for lessons that have to be terminated for this reason.